Saturday, October 22, 2011 - via e-mail
To: (the owners of my Lawnservice company who has left access gates to yard opened previously and they have denied).
As I write this I am crying. I’ve placed calls to Livonia Police, local shelters and neighbors. I have kids riding bikes calling for one of my dogs. I & friends have driven around all morning and walked thru several subdivisions calling for her. One of my dogs has escaped.
It was your crew that DID NOT SECURE the large gates when they left after blowing leaves and cutting the lawn. I know this because I have been home Thursday and Friday and this morning and no one else has serviced this property.
In order to get into the back yard with equipment, you must walk through an access gate at the garage and into the back yard where at the large gate y0u must slide TWO cross boards out of a metal brackets AND at the base of the gate, remove a rock placed to additionally stabilize/secure the gate bottom.
Yes, when you leave, you can just CLOSE the two gates together and NOT place the cross boards and rock on the gates and if there’s no wind, the gates “appear” to be closed. However, with the slightest wind, the gates open VERY EASILY.
I let the dogs out this morning – knowing your crew would secure the gates after the last event – only to hear in a little while the large dog was barking incessantly, uncharacteristic of her. As I stepped outside, I realized the little dog had probably jumped the small (inside) 4’ lattice fence, but when I went to that side of the yard, I was immediately shocked by the fact that the gates were gaped open! She was gone. I immediately went to look for the two boards and rock used to secure those gates and they were BURRIED beneath the leaves that were blown into the landscaped edging against the fence!
I don’t need any more evidence that your crew clearly has a problem servicing me and my property with certain instructions from you. Do you see any reason for us to continue our relationship?
I’m going back out to try to find my dog.
Yes...this is the same company that hired a tree service company to cut down three small trees in my back yard and when I got home, my mama 80 foot 70 year old evergreen was missing. Gone.
How much do I need to lose, aye?
* * * * *